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WHO WE ARE

Regal Envy ('our' 'we' or 'us') gather and process your personal information in accordance with this privacy notice and in compliance with the GDPR and DPA (18). This notice provides you with the relevant information regarding your rights and explains how we manage your data.

The Regal Envy registered office is at Unit 4 Texel Cl, Oakridge Park, Milton Keynes, MK14 6GL and we are a company registered in England and Wales under company number 12584612.

DATA POLICY

Information That We Collect

Regal Envy is the controller of your personal data, and we process your personal information in line with our legal obligations and to provide you with the services associated with our products.

The personal data that we collect is as follows:

  • Name
  • Date of Birth
  • Email address
  • Telephone/mobile number
  • Address
  • Call recordings of calls made to our customer services team
  • When you registered online at our website
  • When taking notes during job interviews
  • Requesting information to check a successful applicant's eligibility to work in the UK
  • Your employment history (CV)
  • IP Address (via analytics)
  • Data on how you use our website (via analytics)
  • Your approximate location data based on your IP address (via analytics)
  • When processing telephone orders, we take your card details – we do not store this information and have strict policies and training to ensure your card details are not stored.

How We Collect Information

We collect personal data through the following:

  • When you register online
  • In dealing with enquiries either by phone, email or face to face
  • When you use our support services
  • When you provide services to us
  • With Cookies (see our cookie policy)
  • When you apply for a position with our organisation

How We Use Information

Your privacy is taken very seriously by Regal Envy, and we commit never to disclose, share or sell your data without your consent, unless required to do so by law. Retention of your data is only for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data are detailed below:

  • We collect your identity data to provide you with the products that you have ordered.
  • We collect the data about how you use our website to enable us to improve your browsing experience and maintain and improve the security of our website. This is based on our legitimate interests to maintain security and make our site easy to use.
  • For our newsletter and promotional marketing emails. Each email we send you will include the facility to unsubscribe from the service. If you choose to unsubscribe, we will delete all your personal data from our marketing database, and if we do not have any legal basis any other information held about you (If you have ordered from us previously we have to keep some personal data). When we delete your information, we maintain some anonymised information to comply with the law so that we have a record of your request.
  • We collect your data when you promote or sell your services and products to us.
  • Via cookies to assess and improve our security and improve user experience (see our cookie policy).
  • Via social media, when you contact us to answer your questions.
  • When you apply for a job with us, to assess your suitability for the role.
  • When you provide identity data having been offered a position with us.

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  • in the event that Regal Envy sells or buys any business or assets;
  • if Regal Envy or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  •  if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Regal Envy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Protecting Your Information

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed, and your credit rating is unaffected.

Third Party Sites

When shopping on regalenvy.com, you may come across links to and from the websites of our partner networks and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for. Please check these policies before you submit any personal data to these websites.

Your Rights

You have the right of access to any personal information that Regal Envy processes about you and to request what information we hold. 

If you believe that the data we hold is incomplete or inaccurate, you have the right to ask us to correct that information. If you wish to verify the details that you have submitted to regalenvy.com, you can also do this by submitting a request via our contact form. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must, therefore, keep this information safe as you will be responsible for any action, which we take in response to a request from someone using your email and password. We recommend that you do not use your browser's password memory function as this may result in someone accessing your personal information. We will aim to respond to requests or provide corrections as quickly as reasonably possible. 

You have the right to withdraw consent for our newsletter, by submitting our contact form or by clicking on the unsubscribe option in all newsletters and marketing material we send.

Under certain circumstances (depending on the legal basis we are using to process your data) you also have the right to restrict processing or request erasure of your personal data in accordance with data protection laws, as well as to object to any direct marketing from us. We do not undertake any automated decision making that would implicate any risk to your rights and freedoms.

If you would like us to undertake any actions based on your rights, we may ask you to confirm your identity.

COOKIE POLICY

Please Note: By using our website, you are in agreement with our cookies policy. We may store and access cookies on your device.

What Are Cookies?

Cookies are small files created using numbers and letters combined to create online cookies. These files are stored on the hard drive of the user’s device and allow a web browser and/or website to store information. These packets of information are then reused the next time you visit the website to create a better, more efficient user experience. Cookies allow websites to respond to you as an individual as the website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The majority of web browsers allow partial control of cookies by using the browser settings on your chosen device. If you would like to know more about cookies and understand how they work, you can utilise websites such as www.aboutcookies.org.uk.

How Website Analytics Use Cookies

There are set cookies created by Google that are designed to collect information about how users interact and behave on a website. These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information, but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

The data collected is done so anonymously to ensure personal information is kept secure. You can learn more about Google’s cookie protection policy here.

How We Use Cookies For Your Shopping Experience

We use traffic log cookies to identify which pages are being used and to manage your shopping experience. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. They are also used to manage your account when you log into our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How To Manage Cookies

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org.uk. You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

CONTACTING US

If you want to opt-out of direct marketing or to discuss how we use your personal data along with any issues regarding the website, please see the following:

  • Follow the unsubscribe instructions in the last marketing message you received to no longer receive any marketing messages.
  • Submit a request via our contact form.
  • Send a letter to our company address: Unit 4 Texel Cl, Oakridge Park, Milton Keynes, MK14 6GL.

Please ensure that you keep regularly updated with our privacy policy as there may be changes. If there are any significant changes to the handling of your data or your rights, you will be notified via email.